Terms & Conditions

Effective date: 6 October 2026

By using Future Vision’s website/app or placing an order, you agree to these terms.

1. Service area

Future Vision currently serves customers in Kanpur, Uttar Pradesh. Orders outside the supported service area may be declined or require separate confirmation.

2. Product information

We aim to keep product names, prices, images, stock, and descriptions accurate. Availability may change without notice. A product shown in the app is not a guarantee of inventory until the order is accepted.

3. Prescription and customised products

Prescription lenses and other customised eyewear may require additional information or confirmation before processing. Once custom lens work has started, cancellation, replacement, or refund eligibility may be limited because the product is made for the specific order. Any applicable terms will be communicated during order handling.

4. Orders

An order request is subject to confirmation, stock availability, correct customer information, and serviceability. We may contact you to confirm an order before processing.

5. Cash on Delivery

For COD orders, payment is collected at delivery. Customers should be available at the delivery address and accept the order when confirmed.

6. Returns, replacements, and damaged products

Return or replacement requests should be raised promptly after delivery through Future Vision support. Eligibility may depend on the product type, whether the item is customised, the condition of the product, and the reason for the request. Custom prescription work may have different cancellation/return conditions.

7. Customer responsibilities

• Provide a correct name, mobile number, address, city, and pincode.
• Provide accurate prescription information when ordering prescription products.
• Do not misuse the service or submit fraudulent orders.

8. Order communication

We may use the mobile number, email (if provided), WhatsApp, or other contact method supplied by the customer to communicate about an order and related service requests.

9. Changes

We may update products, pricing, service area, or these terms as the business evolves. The latest version will be posted on this page.

10. Contact

For order, return, or product questions, use the WhatsApp contact option in the Future Vision app/website.